NEW AUTOMATED FRAUD ALERTS

At Park View, we are serious about protecting you from fraudulent activity on your accounts. That is why we have strengthened our defenses with a new, automated system that can identify threats faster, notify you sooner and equip you with the tools you need to take immediate action against fraud. Previously, you would have only received a personal call from a live agent if fraud was suspected.

The new system allows you to receive an automated call that easily walks you through reviewing suspicious activity on your card. In addition, you can also receive fraud alerts via email or text on your mobile device.

Our new automated system includes:

Immediate Alerts

When suspicious activity has been detected on your account, our automated system will contact you by text, phone, or email.

2-Way Communication

Take action the second you receive your alert by texting the provided command word or interacting with the automated system on the phone.

Real-Time Support

Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.

To ensure that you receive these important alerts, please log in to Online Banking or Park View's Mobile App and make sure that your contact information is up-to-date.

Frequently Asked Questions:

Q: How do I register?

Q: Is this service safe and secure?

Yes! Your security is our first priority! Our fraud alert messages will simply ask you to reply Y or N to confirm charges . We will never ask for your account number, card number, PIN number, or any other personal information via text message. If you ever receive a text message asking for any personal or identifying information, please do not respond. Call Park View Federal Credit Union at 540.434.6444 immediately to report the fraudulent text message.

Q: How much does it cost to use this service?

Q: What if I do not have text messaging?

Q: How do I opt-out of text alerts?

Q: What happens if the transaction in question in the fraud alert is legitimate?