HARRISONBURG, Va. (March 2025) – Park View Federal Credit Union is honored to receive the prestigious 2025 Best of the Best award from MemberXP, a leading customer experience program offered through CUSG. This recognition highlights credit unions that consistently deliver exceptional service and member experiences.
“Our members are at the heart of everything we do, and this award reaffirms our commitment to providing outstanding service,” said Pam Martin, VP of Member Services. “Earning top honors for Best Transaction Experience and Best Mortgage Experience is a testament to the dedication of our team and the trust our members place in us every day.”
The 2025 MemberXP 'Best of the Best' Awards are based on insights from over 2.6 million data points, reflecting feedback from approximately 8.6 million credit union members. Using key performance metrics like Net Promoter Score (NPS) and Member Effort Score (MES), MemberXP identifies the top 25% of performers in various experience categories. Park View earned top recognition for both transaction and mortgage experiences. “We are honored to be recognized as the top credit union for mortgage experience,” said Kevin Nafziger, VP of Lending. “This award reflects our team’s dedication to guiding members through one of the biggest financial decisions of their lives with expertise, care, and local service they can trust.”
Presented annually by CUSG, the award recognizes credit unions that excel in delivering exceptional service and fostering meaningful member relationships. For more information about Park View and our commitment to outstanding member service, visit pvfcu.org or contact us at 540.434.6444.
About Park View Federal Credit Union: Since 1969, Park View Federal Credit Union has been more than just a place to bank—we’re a not-for-profit, member-owned cooperative dedicated to helping our members and community thrive. With six branch locations across Harrisonburg and Rockingham County, we provide personalized financial solutions that put people over profits. At Park View, your money stays local, fueling loans for neighbors and businesses while strengthening the community we call home. Learn more at pvfcu.org.
About CU Solutions Group : CUSG is a leading provider of innovative software and services in the areas of human resources, marketing, technology, and financial empowerment. The organization's mission is to support businesses with the delivery of exceptional experiences for their employees and customers while also maintaining a secure and resilient environment. CUSG is home to numerous national brands, including Performance Pro, Compease, The Learning Center, MemberXP, BankingXP, Save to Win, and Love My Credit Union Rewards. Serving over 2,200 financial institutions, universities, hospitals, and other businesses nationwide, CUSG is a trusted partner in their growth and development. The company has established strategic partnerships with industry leaders such as Trust & Will, Intuit TurboTax, H&R Block, Marquis, WHITE64, AudioEye, CalcXML, and Think|Stack, enabling it to offer comprehensive solutions tailored to support diverse business strategies and needs. For more information, visit CUSG.com.
Net Promoter Score (NPS®) is a trademark of Satmetrix, Bain & Company, and Fred Reichfield.
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